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HELP!!!

One of my domain names has been stolen. Some other company is using it — has taken the domain name and redirected it to another site. I don't know how this could have happenned. But my clients are up in arms. Any idea what I can do??? Help!!!

Update: Dotster claims that the domain name expired. They never sent me any sort of notification, either via e-mail, secure message within my account, phone, or fax. They put the domain name out to auction in May when they claim it expired. Some company in Gibraltar now owns it, and Dotster says I have to talk to them.

Comments

( 8 comments — Leave a comment )
heinleinfan
Jul. 5th, 2005 08:34 am (UTC)
Wanna borrow my big stick?
qnetter
Jul. 5th, 2005 08:38 am (UTC)
Contact your registrar's compliance department.
qnetter
Jul. 5th, 2005 08:50 am (UTC)
They will not contact you by phone or fax -- I mean, c'mon, gimme a break on a $10 item.

As for email: are you sure that you actually had an address you check in the WHOIS data (administrative contact)? Are you sure their mail didn't trip your spam filters? As a registrar reseller, I see both of these issues every day.
spwebdesign
Jul. 5th, 2005 08:57 am (UTC)
Yes, the WHOIS info should have had my correct e-mail. Dotster certainly has my correct e-mail with my account info, as well as other contact info.

I haven't set up spam filters on my server.

It's getting more frustrating. The phone number given for the new account owner is not a valid number. I doubt the address in Gibraltar is, either. I know they (whoever "they" is) paid $40 to win the auction. <sigh> I don't know how to pursue this.
qnetter
Jul. 5th, 2005 09:16 am (UTC)
There is an IETF resolution process, but there's also a presumption of trust on the registrar's records. Do you have email logs for the period in question?

(The data in your customer information at Dotster may or may not be relevant -- you probably have to set the WHOIS info separately, and that's all that counts.)
rsc
Jul. 5th, 2005 09:15 am (UTC)
Hmm... I don't remember (and never really understood) the details, but some months back Panix had their domain, um, borrowed for a short time, and I do seem to recall that Dotster was involved somehow. I get the impression that they are evil or irresponsible or both.
qnetter
Jul. 5th, 2005 09:35 am (UTC)
That was a case of (inadequately-audited) forgery.
rsc
Jul. 5th, 2005 09:39 am (UTC)
OK, but one of the things I don't remember is whose inadequacy it was.
( 8 comments — Leave a comment )

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